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  • My watch sends alerts if I fall. How is this different?
    There are many differences, but let’s focus on the three most important ones: Everyone (and that means the bad guys too) knows that your smartphone, smartwatch, smart bracelet, etc. tracks you. So the first thing the bad guys do is take away that smartphone, smartwatch or smart bracelet. Monitoring if you fall is not technically complicated. Knowing if you are in danger is a different thing altogether. There are too many variables to consider and there is no technology smart enough to know if you are in danger. For example, there have been many recent news stories about the iPhone’s crash detection constantly alerting the police of a car crash at theme parks nationwide. The reality was that thousands of iPhones were being carried by users on roller coasters. That’s just one simple example, and the reality is that being kidnapped, raped, robbed and being in many other violent crime situations cannot be realized with reliability by a smartwatch or any other technology. So our reliable technology doesn’t monitor you, but rather it makes being vigilant about your safety easy and smart for you. Unlike a smartwatch, Guardian TND continues operating even if you enter a cellular dead zone. So even if a smartwatch were able to somehow know you were in a violent emergency, then how would it contact anyone if it has no signal? Based on recent FBI data, more than half of all violent crime happens in locations with zero or bad cell phone coverage.
  • If there's no tracking, how do you know & share my last known location?
    There is no tracking of identifiable individuals in the system (because every user in the system is anonymous) and no location sharing with your Guardians UNLESS THERE’S AN EMERGENCY. ​ Here's how it works: Once the timer is activated and while it's running, our secure server pings your location and stores only the most recent successful ping until the timer hits 0:00. If you stop the timer before 0:00, the data is deleted from the server. If the server stops receiving a ping response prior to the timer reaching 0:00 (i.e. your phone’s broken, thrown in the river or you entered a bad signal zone), it marks and stores the last successful ping as the last known location. When the timer hits 0:00, the system shares the most recent successfully pinged location with your Guardians. ​ Key point: No location information is shared with anyone UNLESS & UNTIL there's an emergency. Once the timer hits 0:00 or you press the Emergency Now button, your last known location is shared with your Guardians. This is the core of the system and that's how your Guardians know where to find you.
  • What does the Guardian TND safety keychain do?
    The Guardian TND safety keychain works with your smartphone to alert your chosen contacts (friends, family, neighbors and/or co-workers) if you are in an emergency and shares your last known location. The keychain itself is used to start the secure timer on your iPhone or Android smartphone.
  • What is Timer Based Safety?
    Just about everything in life takes an expected amount of time, especially when it involves going from place to place. Timer Based Safety is the idea that activating a timer before leaving somewhere and stopping it when you arrive safely (or not stopping it) can help determine if you are safe or not. If you don't stop the the timer before it reaches 0:00, it's assumed that you've encountered a bad situation. With Guardian TND, in the case that the timer reaches 0:00, pre-selected contacts (which we call Guardians) are notified of your last known location with an attention grabbing siren that pierces through the distractions of everyday life. If you stop the timer before it reaches 0:00, no one is notified. Guardian TND Timer Based Safety is designed for and works in the real world by allowing you to account for real life situations, like running into a friend on your way from place to place. In any emergency it's important to defend yourself and fight for your life. Guardian TND gives you the peace of mind that you won't be alone.
  • How loud is the siren? How many decibels is the siren?
    The decibel level of the critical alert siren is measured at the max volume that your cell phone can make. Some people mistaken Guardian TND to be a panic siren and expect it to be 130 decibels like some push-button panic alarms. It's not. The siren will certainly make itself known to those near you and will surely catch the attention of your Guardians. It's loud and catchy, but is not meant to pierce your ears. It's meant to grab the attention of your Guardians so they know you are in an emergency. We encourage our users and prospective users to consider that the Guardian TND keychain is designed primarily as a critical alert system to friends and family. Secondarily, the Guardian keychain sounds a siren on your phone and the phones of your contacts (i.e. your Guardians) to grab attention. If you're the person using the keychain, the siren is meant to make your attacker aware that the emergency is not a private situation. Keep in mind, in the real world, when someone has bad intentions, a siren or a bright flashing light is not going to deter them because of their immense focus and adrenaline. That's why safety devices like panic alarms and bright flashing lights don't actually work in real emergencies. If you're someone's Guardian, the siren is meant to catch your attention no matter what you are doing. For that reason, the critical alert is a siren and flashing screen and not a text message or simple pop-up notification that can be easily overlooked.
  • What is Guardian TND?
    Guardian TND is a system that alerts your chosen contacts with a siren and your last known location if you're in an emergency.
  • How does this compare with an Apple AirTag?
    An Apple AirTag is used to track something 24/7, like a dog or luggage. There have been numerous cases of them being used maliciously by stalkers of women and children. The smart safety keychain is different because it doesn’t track you 24/7 – it only shares your location if there’s an emergency. For this reason, you can feel comfortable adding multiple people you trust to be alerted in an emergency (like family, friends, co-workers and neighbors).
  • Is my smartphone compatible with Guardian TND?
    Guardian TND safety devices are designed to activate when touched with your smartphone (iPhone and Android). Guardian TND is not designed for tablets. Both you and your Guardians will have to download the free Guardian TND app. For a list of approved smartphones that function with the Guardian TND app and safety device, please visit this LINK.
  • Do I need a smartphone for Guardian TND to work?
    Yes. Guardian TND safety devices are designed to activate when touched with your smartphone (iPhone and Android). Guardian TND is not designed for tablets. For a list of approved smartphones, please visit this LINK. To learn more about how Guardian TND makes your smartphone smarter as a tool to enhance your safety, please visit this LINK.
  • How do I enter/choose my PIN code?
    The PIN code is used as 1 of 2 ways to stop the timer. To choose your PIN, when the secure timer is running, press the “Cancel Timer” button. If it’s the first time you’re using this feature, you’ll be prompted to choose your PIN. Enter it twice and save it. Subsequent times when you press Cancel Timer, enter your PIN code once to stop the timer. To maintain the highest level of security, PIN numbers cannot be changed. If you need to change your PIN, please reinstall the app.
  • What is Point A?
    Point A is the keychain and touching it with your phone activates the secure timer. It is to be touched with your phone when you leave somewhere (such as the gym, work, supermarket or home, or when entering rideshare) on your way to your car or somewhere else. Once you start the secure timer by touching Point A, the Guardian TND technology does the rest.
  • Is this a panic button? Can I press a button on the keychain?
    Guardian TND uses a proactive timer based safety system to keep you safer. For this reason, the Guardian TND device is not a panic button and there's no button to press on the actual keychain. We designed it this way after research showed that panic buttons don’t work in the real world to stop people with bad intentions. They also don't tell your family and friends where you are. To learn more why they don’t work, click on this LINK. As an option, when the timer is running, you can press the EMERGENCY NOW button in the Guardian TND app to instantly stop the safety timer and alert your Guardians. The core of the system is designed so that if something bad happens to you, when the safety timer reaches 0:00, your chosen contacts will automatically and proactively be alerted with no effort from you.
  • Is this a panic alarm siren? Will an ear-piercing sound be emitted?
    The Guardian TND safety device is NOT a panic alarm siren in the usual sense. Panic alarms are meant to emit a loud ear-piercing sound as an attempt to scare an attacker away. We know better because the real world doesn't work like that. 1) When a person has bad intentions, they have adrenaline and a a loud siren or bright flashing light is not going to deter them. 2) If no one's around to hear the alarm, it's useless. 3) If you're in an area with lots of people there's not much of a chance that someone will react like you'd expect. When's the last time you heard a car alarm and ran to see if everything was ok? Have you seen social media videos of bad things happening to people and instead of intervening, those nearby grab their cameras to record? For all these reasons, Guardian TND employs the use of a countdown timer. Start it when you leave somewhere and stop it when you arrive safely. If the timer reaches 0:00 then your chosen contacts get alerted with an attention-grabbing siren on their phones and your last known location. Guardian TND sounds a siren as loud as the phone will allow, but the primary purpose of the siren is to alert chosen contacts and make your attacker aware that this is not a private situation.
  • What is Point B?
    Point B is a chip the size of a quarter that you stick somewhere that you routinely end up at. The sticky backing allows you to affix it to your desired location (i.e. inside your car, inside the front door of your house, at work). It represents the safe location at the end of your journey from one location to another (Point A to Point B). By touching your phone to the Point B safety chip you inform the system that you have arrived safely and the safety timer stops. If you don’t have a Point B chip at your destination, use your PIN code. For example, if you're not going to your car or home but to a friend's house or a restaurant downtown, when you arrive safely use the Cancel Timer button in the Guardian TND app to stop the timer. See next question for more detail on the secret PIN code. You do not take your Point B with you everywhere you go. Point B safety chips are meant to be stuck to the places you most frequently end up at. Most Guardian users stick their Point B safety chips inside their car and home so when they arrive safely, they touch their phone to the Point B chip and the timer stops. For on-the-go stopping of the timer, use the Cancel Timer button and your secret PIN code.
  • Is there a battery? How does it get power?
    ​No, there is not a battery in the Guardian TND keychain. The keychain uses NFC technology, which means it gets power through induction when your phone touches it. For this reason, there's no battery to change and you'll get many years of use out of it.
  • Can I bring it on a plane? How about through TSA security?
    Yes, the Guardian safety keychain can be brought on a plane in your carry-on or in your pocket. There will be zero issues with TSA. Its specific radio frequency is the same as your credit card's contactless antenna, 13.56 Mhz. Since your credit cards can go in the plane, this can as well.
  • What if I’m not going to a place where I’ve placed my Point B sticker?
    For the times when you’re not going to a place where you’ve placed one of your Point B chips (such as your house, work, or car, which are the most common places Guardian users stick their Point B chips), you can use your private PIN code to stop the secure timer. To use your PIN, when the secure timer is running, press the Cancel Timer button. You’ll be prompted to enter your PIN code. If it’s the first time, you’ll be prompted to choose a PIN. Enter it twice. To maintain the highest level of security, PIN numbers cannot be changed. If you need to change a PIN, please reinstall the app.
  • Can I track my dog?
    Guardian TND is not a full-time tracker, so it’s not useful in trying to track a pet, a child (or anything else) full-time. For full-time tracking we suggest you buy an Apple Airtag. Guardian TND is a privacy focused tracker that shares your location with specific people ONLY if an emergency happens.
  • What happens if my phone is taken from me in an emergency?
    Thanks to our ultra-secure design, the system keeps working on our ultra-secure server and will notify your Guardians even if your phone is taken from you or destroyed.
  • How does this compare with location sharing on my phone?
    There are many differences between Guardian TND and tracking apps. The most important difference is that a tracking app does not inform anyone if you are in an emergency. No one monitors a tracking app 24/7, so if something does happen to you, it might be several hours (or more) before anyone realizes that you are missing. In comparison, Guardian TND always informs your chosen contacts (Guardians) if you are in an emergency faster than they would realize by using a tracking app. There are too many variables that can happen at the precise moment you are in danger. Someone could take away your activation button, throw away your phone or many other unknown factors. So don’t depend on something that is supposed to be activated at the moment of an emergency because it likely won’t work the way you expect. We designed Guardian TND to work in the real world, which will alert your contacts (Guardians) powerfully, minutes after an emergency happens. Mathematically, we are the most reliable technology for anyone in an emergency. A few other differences include that Guardian TND: - doesn’t drain your battery - keeps your privacy by only letting others know your location if it’s an emergency - doesn’t require a monthly subscription like some location sharing apps Tracking apps are great for keeping an eye on your kids and finding your lost dog, but when it comes to real world emergencies, Guardian TND is the ultimate reliable safety solution.
  • How do I enter/choose my PIN code?
    The PIN code is used as 1 of 2 ways to stop the timer. To choose your PIN, when the secure timer is running, press the “Cancel Timer” button. If it’s the first time you’re using this feature, you’ll be prompted to choose your PIN. Enter it twice and save it. Subsequent times when you press Cancel Timer, enter your PIN code once to stop the timer. To maintain the highest level of security, PIN numbers cannot be changed. If you need to change your PIN, please reinstall the app.
  • What are the different ways to start the timer?
    For iPhone users, there are 2 options to start the secure timer: With the screen on but locked, touch the keychain with your phone (back side along the top edge) to "scan" the NFC keychain. Then click the pop-up notification, unlock the phone and the timer starts. With the Guardian TND app open, press the Scan NFC button and touch the keychain with your phone (back side along the top edge) to "scan" the NFC keychain. The timer will start. For Android users, there are 2 options to start the secure timer: With the phone unlocked, touch the keychain to the back of your phone to "scan" the NFC keychain and the timer starts. NFC must be turned on. The app does NOT need to be opened when using this method. With the Guardian TND app open, touch the keychain to the back of your phone to "scan" the NFC keychain. The timer will start.
  • Can I use someone else's keychain to activate my secure timer?
    Yes. Point A keychains are universal, which means that you can use any Point A to activate your secure timer. If there's an emergency, your Guardians are notified, not the Guardians of the person who owns that Point A.
  • What are the ways that the siren alarm goes off and alerts my Guardians?
    There are 2 ways the siren alarm goes off: When the secure countdown timer reaches 0:00. When the timer is running there is an EMERGENCY NOW button in the lower left hand corner. Pressing it instantly brings the timer to 0:00 and alerts your Guardians.
  • Are there instruction videos to use it?
    iPhone and Android usage instructions are below: iPhone Usage Instruction Video Android Usage Instruction Video
  • What happens when I press the EMERGENCY NOW button?
    When you press the EMERGENCY NOW button while the secure timer is running, these things happen: The secure timer instantly drops to 0:00 A siren sounds on your phone Siren alerts are sent to the phones of your Guardians. The siren alerts include a map so your Guardians can see your last known location.
  • How do I silence/stop the alarm once it goes off?
    If you are the device owner and your alarm goes off, you may close and silence it in one of the following ways: 1) Turn the volume down on your phone (optional). 2) Press the X in the upper corner and enter your secret PIN code. 3) Close the app. Don't minimize it, force-close it. * Please note that once your alarm goes off, no matter what you do with your phone your Guardians will be notified. If you are someone's Guardian and you receive a siren alert on your phone, turn it off in one of the following ways: 1) Turn the volume down on your phone 2) Click the map to see the last known location of the person you are guarding 3) Close the app. Don't minimize it, force-close it.
  • How do I stop the secure timer before it reaches 0:00?
    There are 2 ways to stop the secure timer: Touch your phone to the Point B security chip (see details below for specific instructions for iPhone and Android users). Press the Cancel Timer button and enter your secret PIN code. This is useful if you’re going to a place where you have not previously placed a Point B security chip. If it’s the first time, you’ll be prompted to choose a PIN. Enter it twice and press Save. To maintain the highest level of security, PIN numbers cannot be changed. If you need to change a PIN, please reinstall the app. Details on using the Point B security chip to stop the timer: IPHONE USERS iPhone Option 1: To stop the secure timer: While the timer is running, open the Guardian TND app Press the scan NFC button Touch the top edge of the back of the phone to the keychain until the phone "reads" the NFC tag on the keychain and the secure timer will stop. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the top edge of your phone.) iPhone Option 2: To stop the secure timer: With the phone locked, turn the screen on. Do not unlock it (yet). Touch the top edge of the back of the phone to the keychain until the phone "reads" the NFC. A pop-up notification will appear in your notifications screen. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the top edge of your phone.) Tap the notification and unlock your phone. The Guardian TND app will open and the secure timer will have been stopped. ANDROID USERS Android Option 1: To stop the secure timer: Unlock your phone. Touch the back of your phone to the keychain until the phone "reads" the Guardian NFC tag. The secure timer will stop. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the back of your phone.) Android Option 2: To stop the secure timer: Open the Guardian TND app. Touch the back of your phone to the keychain until the phone "reads" the Guardian NFC tag. The timer will stop. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the back of your phone.)
  • What if I forget the timer is running? What if I accidentally let the timer reach 0:00?
    The Guardian TND app will alert you with 5 loud beeps when there are 2 minutes remaining and again when there is 1 minute remaining. Life has distractions, so these beeps remind you that the safety timer is running so it doesn't accidentally reach 0:00. If you hear the beeps and need more time to get to your destination safely, simply cancel the safety timer and then restart it. If you are in an emergency without access to use your phone, the beeps notify you that you are only 2 minutes and 1 minute away from your Guardians being automatically notified. If you are in an emergency and have access to your phone while the timer is running, open the Guardian TND app and press the Emergency Now button.
  • Can I start the secure timer directly on my phone?
    The secure timer cannot be started directly on the phone without touching the phone to the keychain. This action of touching the keychain with the phone saves time because the keychain instructs the phone to open the Guardian TND app and start the secure timer. This is instead of unlocking your phone, navigating to the appropriate screen to find the app, opening the app and pressing a button, which cannot be done as quickly, instinctively or near-automatically. Touching your phone to the keychain a number of times creates muscle memory, which is critical for maximum safety and ease of use. We compare this to walking in a room and instinctively knowing where to put your hand to turn the lights on.
  • What happens when the timer reaches 0:00?
    When the timer reaches 0:00 a siren sounds on your phone and the people you’ve sent Guardian ID codes (i.e. your Guardians) receive a siren on their phone along with a clickable map to see your last known location. You'll hear five quick reminder beeps 2 minutes and 1 minute before the timer reaches 0:00 to remind you that the safety timer is running.
  • How do I use the keychain and/or start the secure timer?
    iPhone Users: Option 1: To start the secure timer: Open the Guardian TND app Press the scan NFC button Touch the top edge of the back of the phone to the keychain until the phone "reads" the NFC tag on the keychain and the secure timer will start. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the top edge of your phone.) Option 2: To start the secure timer: With the phone locked, turn the screen on. Touch the top edge of the back of the phone to the keychain until the phone "reads" the NFC. A pop-up notification will appear in your notifications screen. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the top edge of your phone.) Tap the notification and unlock your phone. The Guardian TND app will open and the secure timer will be running. Please note that in this scenario you may see a "Scan NFC" window over part of the Guardian TND screen while the timer is running. This is the iPhone thinking that you are preparing to scan again, but since the timer is running you're all set. You may press cancel for the NFC scan and the secure timer will still be running. Android Users: Option 1: To start the secure timer: Unlock your phone. Touch the back of your phone to the keychain until the phone "reads" the Guardian NFC tag. The secure timer will start. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the back of your phone.) Option 2: To start the secure timer: Open the Guardian TND app. Touch the back of your phone to the keychain until the phone "reads" the Guardian NFC tag. The timer will start. (You may need to move the keychain around a bit to find the NFC reader "sweet spot" on the back of your phone.) Guardian TND requires that your location and NFC are set to ON.
  • Does Guardian TND work when traveling outside the country?
    Yes, it works in 154 countries and counting. You will need at least an internet connection to start the secure timer when leaving Point A and to stop the secure timer when arriving at Point B.
  • How can I remember which code was sent to which Guardian?
    To make it easier to remember which code was sent to which person, you can enter the person's name. To do this, after sending the code: Click the 3 bars in the top left corner of the Guardian TND app to open the menu. Click “Add Guardians”. Select the ID code and type the person’s name. Press “Save”. You also have the option to resend it and delete it.
  • How do I be a Guardian for someone?
    Someone sends you a Guardian ID code from the Guardian TND app. You'll download the Guardian TND app and add the ID code by going to Menu > Be Someone's Guardian > Add People to Guard. Enter the ID code in the field and press submit.
  • Can I be a safety keychain user and also be someone’s Guardian?
    Yes, you can be a safety keychain user and also be someone's Guardian. In fact, many of our customers started out as Guardians for someone and ended up using the Guardian TND safety keychain for themselves as well.
  • I received a Guardian ID code. What should I do?
    Copy the Guardian ID code that someone sent you. Open the Guardian TND app. Click the 3 bars in the top left corner of the Guardian TND app to open the menu. Click “Be Someone’s Guardian”. Click “Add People to Guard”. Paste the Guardian ID code in the empty field and press “Submit”.
  • How many people can I be a Guardian for?
    You can be a Guardian for an unlimited number of people.
  • How do I add a Guardian?
    To add a Guardian, click the 3 bars in the top left corner of the Guardian TND app to open the menu. Click “Add More Guardians”. Click “Add a Guardian”. Place your finger on the ID code to copy it, then paste it in a message to the person you’d like to be your Guardian (i.e. email, text, whatsapp, signal, telegram). Alternatively, pressing the share button will allow you to send a pre-formatted message to your Guardian with an ID code, a link for them to download the app and a brief introduction to what Guardian is. Guardian ID codes are unique for each person you send it to - do not send one code to multiple people. Once a Guardian ID code is created in the Guardian TND app, you can tap it to enter a convenient name or delete it from your account. If you delete it, you cannot add it back. For example, you create a new Guardian ID code and send it to your friend, Melissa. If you delete that specific Guardian ID code from your Guardian ID app, Melissa will no longer receive emergency alerts from you. If you want Melissa to receive alerts again, add a new Guardian ID code and send it to her. She should delete the original code you sent her. See paragraph above for instructions.
  • Do my Guardians get notified every time I use it?
    Your privacy is one of the most important things in life, so your Guardians are NOT notified every time you activate the secure timer. They are ONLY notified if the timer reaches 0:00 or if you press the Emergency Now button while the timer is running.
  • How many Guardians can I have?
    You can have an unlimited number of Guardians that get alerted.
  • Do Guardians get alerted if I use iPhone and they use Android (and vice versa)?
    Yes, alerts to Guardians happen on both iPhone and Android phones. You do not need to have to the same type of phone as your Guardians.
  • What does it mean to be someone’s Guardian?
    To be someone’s Guardian means that the person who sent you a Guardian ID code would like for you to be alerted with a siren and their location if they are in an emergency.
  • How many Point B security chips can I have?
    You can have an unlimited number of Point B security chips. Place the Point B chips in places you consider safe. Each location gets its own unique Point B chip. For example, if you would like to place a Point B chip in your car and also inside the front door of your house, you’ll need 2 Point B chips. Contact us if you’d like to order more.
  • Why does the app require Always On location permission?
    This is a very important question with a very important answer so please read this entire section. For starters, the secure server only pings your location while the safety timer is running, not at any other time. Most companies want all the personal information they can gather from their customers to monetize it. That's not how we operate. Most apps that require the Always On location setting are tracking you all the time. That's not how our system works. Our patented server backend handles all the data in a private and anonymous way and only stores the anonymized location information temporarily. When the device is activated there is absolutely NO personal information required (no email, no phone, no address, no username, no password). This means we don't know who you are. You are randomized and anonymized in our system. Similarly, we know nothing about who your Guardians are because: each Guardian ID code gets sent to them by you outside of our system Guardians are required to provide absolutely NO personal information (no email, no phone, no address, no username, no password) Read more about our focus on privacy, anonymity and no tracking on our features page. One of the conveniences of Guardian TND is that the safety timer can run in the background which allows for easy activation, deactivation, usage and ultimate reliability with minimal interference in your daily life. The Always On permission allows us to ping your phone for location when the safety timer is running in the background. We do this so if there's an emergency we can share the last known location (i.e. the last successfully pinged location) with your Guardians. We don't record a string of your movements. When the server successfully pings your location, the most recent successfully pinged location ping gets deleted.
  • How do I setup Point B?
    To setup a new Point B chip, click the 3 bars in the top left corner of the Guardian TND app to open the menu and select “Link More Point B’s”. Then click “Add Another Point B”. A video plays with instructions. Touch the Point B chip to your phone. Make sure it scans. It will then be listed in the app in the format of Location 1, Location 2, etc. Once the Point B is linked to the Guardian TND app, you can tap it to enter a convenient name or delete it from your account. If you delete it, you can add it back at any time.
  • Can I change my PIN code?
    To make things truly secure and private for you, we designed the system to be tamper proof. That means you cannot change your PIN once you’ve created it. This is by design and created for your safety. Many malicious systems use the change/update password or pin method to break into a system. If you need to change your PIN, please reinstall the app.
  • After setup, I see there's an existing Guardian in my list. Who is that?
    After setup you will see one Guardian listed by default. This is for your convenience. You may send this ID code to someone or delete it and generate a new Guardian ID code. See this LINK for help in setting up Guardians with Guardian ID codes.
  • What happens if I get a new phone?
    We have developed an anonymous update system that is stored only for you on your own phone and your cloud backup. When you transfer your old phone to the new phone, your settings and Guardians will carry over to the new one. Currently this is only available on iPhones and the information is kept securely on your iCloud account. Android will be coming in late 2023.
  • Where do I download the Guardian TND app?
    To download the Guardian TND app, visit: iPhone: https://apps.apple.com/us/app/guardian-tnd/id1612165434 Android: https://play.google.com/store/apps/details?id=com.cr.guardian&gl=US
  • How do I enter/choose my PIN code?
    The PIN code is used as 1 of 2 ways to stop the timer. To choose your PIN, when the secure timer is running, press the “Cancel Timer” button. If it’s the first time you’re using this feature, you’ll be prompted to choose your PIN. Enter it twice and save it. Subsequent times when you press Cancel Timer, enter your PIN code once to stop the timer. To maintain the highest level of security, PIN numbers cannot be changed. If you need to change your PIN, please reinstall the app.
  • Can I use someone else's Point B chip?
    Yes, you can use someone else's Point B chip but for maximum safety, you have to link it to your Guardian TND app first. See this LINK for instructions to setup a Point B chip.
  • Are there setup instruction videos?
    iPhone and Android setup instructions are below: iPhone Setup Instruction Video Android Setup Instruction Video
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